This pharmaceutical company retained RennerBrown to help with full lifecycle management, LANDesk support, and other key consultation services.PharmacyThis mid- sized pharmaceutical company was formerly owned by Akzo Nobel. We helped implement complex solutions, provided complete XP migration services, and deployed LANDesk Management Suite to all corporate employees and their remote sales force.
Our Staffing Services provided temp to perm staffing of IT support personnel while providing process consulting and long term contract resources to staff their help desk. Additional consulting helped to convert their help desk to a service desk, including all metrics and monitoring of service level agreements (SLA’s).
The XP migration services RennerBrown performed included an automated solution to provide unmanned upgrades of computers based on Preboot eXecution Environment (PXE, also known as Pre-Execution Environment; sometimes pronounced “pixie”) – which is an environment to boot computers using a network interface independently of data storage devices (like hard disks) or installed operating systems. These unmanned upgrades save time and money, and can ensure a more seamless implementation of updates that both protect data and enhance security.
We helped to identify and implement LANDesk Management Suite (LDMS) to all of the internal corporate employees and remote sales force. This solution integrated the full life-cycle computer process into their service desk, which automated deployment, upgrades, support, patching and maintenance, inventory, and compliance (software) of all computers.