This insurance company needed to interact with different physicians using different kinds of computers and operating systems. Our Desktop Virtualization solution saved them time and money.RennerBrown provided several services for this large insurance company that provides medical malpractice insurance for physicians. Their main challenge involved providing bi-annual training to their physicians online. This service provided by PRI allows Doctors to receive training from their homes or their offices. The benefit of reduced overhead came at the expense of complexity. The in-home training required the online training materials to work on virtually any computer in the world. Supporting that diversity of computers and operating systems caused numerous technical challenges, resulting in their call desk being often flooded with calls.
RennerBrown was able to identify the exact nature of the problem, and provide the following cost-effective solutions:
- Application virtualization services for their Web-based testing applications to validate their physicians’ knowledge of their insurance and liability
- The virtualization of Web applications removed the variability and inoperability caused by multiple combinations of operating systems and browser versions
- Each test is now administered via the Web with minimal help desk calls
- VMware ThinAppTM was the virtualization tool used to reduce errors in their testing process
These solutions enabled Physicians’ Resources to put more attention on their business, and less on the day-to-day operation of their software.